Cancellation

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Session Cancellations

If your Personal Trainer fails to give you 24 hour notice of any cancellation, you will receive 1 extra hour of personal training at your convenience, in addition to the session you missed. 

We require 24 hour notice of any cancellation of sessions. This can be made directly to your PT. If 24 hour notice isn’t given, you may lose that session, and no refund will take place. 

Freeze and Extensions

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Personal Training packages can be frozen or extended.

This is to ensure we deliver all your required sessions to achieve your goals. 

You may extend Personal Training Packs for between one month and 12 full calendar months for the following reasons only: Pregnancy - Serious illness - Serious injury - Redundancy
To extend your Personal Training Packs you must contact the prepare2lose; we may ask you to provide proof of pregnancy, illness, injury or redundancy. 

Any other extensions are at the discretion of the owner Thomas Watson 

Your Personal Trainer

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The client is always right

Your Personal Trainer cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP should any medical condition arise. 

Refunds 

If for any medical reason you are no longer able to complete any Personal Training sessions, you will be given a refund on any outstanding sessions, we may ask for you to provide proof from your GP.

Terms and conditions

Any other refunds are at the discretion of prepare2lose ownwe Thomas watson.

Contact Us

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PREPARE2LOSE

Barnet Wood Road, Bromley, London, Greater London, England BR2 7AD, United Kingdom

07429 133 415

Hours

Monday - Friday: By appointment

Saturday: By appointment

Sunday: By appointment